Frequently Asked Questions

Microsuction is a method of removing ear wax using gentle suction and a bright light, so the ear can be seen clearly throughout. Unlike syringing, no water is flushed into the ear, which many people find cleaner and more comfortable.

Yes. We are a fully mobile service — we bring our equipment to you and carry out your appointment in the comfort of your own home. There's no need to travel, park or sit in a waiting room.

We cover County Durham and Prudhoe, along with the surrounding towns and villages across the North East, including Durham, Chester-le-Street, Consett, Bishop Auckland, Seaham and the Tyne Valley. If you're not sure whether we reach you, just get in touch.

Microsuction is widely considered one of the safest ways to remove ear wax, and most people find it comfortable and painless. You may hear the suction during the appointment, but it's quick and gentle. We always examine your ears first and explain what we're doing.

Softening the wax beforehand can sometimes help, but it isn't always necessary. If there's anything you should do before your appointment, we'll let you know when you book.

Every appointment starts with an examination. If we find there's no wax to remove, or that another approach would be better for you, we'll tell you honestly and explain why.

Yes. Hearing aid users are often more prone to wax build-up, which can affect how well the aids work. We safely remove excess wax and make sure your ears are clear and comfortable.

Call or message us on 07395 650820, or send a message through our contact form with a few details, and we'll get back to you to arrange a convenient time to visit.